FAQs

Q. What does “Vegan” actually mean?

A. Vegan is a term for a choice of lifestyle in which one chooses not to use or consume any products that come from animals. Where diet is concerned,  vegans do not consume meat, dairy, eggs & honey which means all of our products are free from animal based ingredients.

 

Q. Are there allergens in your cupcakes?

A. All of our products are dairy-free & egg-free (eggless) as standard, we offer allergen free options i.e Gluten Free, Soy Free, Nut Free. You can specify in your order if you have any special allergen requirements; we then do our utmost to ensure ingredients used in your order are free from the allergens specified. However although we do our best to prevent cross contamination we cannot guarantee this 100%.

 

Q. Where can you deliver to?

A. At present we ship across the United Kingdom but full sized cakes must be collected from us in Gravesend, Kent.

 

Q. Delivery time?
A. You select your shipping date upon checking out, your order will be shipped on this day and arrive with you within 1-2 working days.

PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ORDERS VIA POST ARRIVING DAMAGED/LATE.

 

Q. Packaging?

A. We use the best packaging we can find to ensure that your order arrives safely, however we are not in control of how the parcels are handled.

 

Q. Returns?

A. If you have received an order from us and it has been damaged beyond a reasonable amount then you must contact us at veganantics@gmail.com with photographic evidence and information about your order within 24 hours, once we have received your email we will evaluate your request and get back to you within 24hrs.

 

Q. Do you cater for occasions such as corporate events, weddings and parties?

A. Absolutely! We can cater from small to large orders just send us a message through our Contact Us page with more information and we’ll be in touch.

 

 

 

 

 

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