Delivery

Delivery

 

Prompt

All of our parcels are shipped with Royal Mail 1st class signed for delivery unless you have chosen a different postage method.

Free*

We are committed to always offering Free *economy delivery on all of our products with the option to upgrade your shipping method which is highly recommended to avoid arrival disappointment.

Eco Friendly

As a Vegan run business, we are constantly striving to improve our packaging materials, using recycled materials where necessary.

Availability

We ask for a minimum of 3 days for your goods to arrive. That’s from our oven’s to your door! To see what delivery days are available please refer to the Calendar at the checkout. Please note that Cake orders may require a longer lead time so please get in touch for our next available collection date.

How Products Are Delivered

Our standard and free postage is sent through Royal Mail 1st Class Signed For, this means that you get a prompt delivery from one of the best delivery companies in the UK. Please note that this delivery method is not 100% guaranteed to arrive on the day you select.

We also offer a guaranteed Special Delivery option at the checkout.  If you are based in Gravesend we can deliver to you direct at no extra cost. For large scale orders, we may use a reliable courier or use our own Vegan Antics delivery service.

Collecting Cakes

Please note that we do not ship Cakes. Cakes must be collected from our Bakery in Gravesend. Please get in touch by using our Contact Us page to get a delivery quote and to find out the next available collection date.

 

Delivery Recommendations

If you require your delivery on a specific day we strongly recommend selecting the Special Delivery method. If you do not choose this guaranteed delivery option, we are NOT responsible for your order arriving late, as this is beyond our control.

All orders required on a Saturday will be sent as First Class Signed For which is not a guaranteed service and therefore may arrive on the following Monday. We do however offer a Guaranteed delivery service for arrival on Saturday’s, please Get In Touch for a quote.

Packaging

As a 100% Vegan owned company we are passionate about helping the environment and so we are always in pursuit of using recycled materials when necessary and innovating new ideas to further improve product safety while in transport.

All of the materials used for packaging can be recycled so please do your best to recycle them, planet Earth need’s us!

 

Delivery Disclaimer

Please note that we do everything in our power to ensure that your order arrives on the day you request and that we do our utmost to ensure that products do not get damaged in transit, however in the event that you receive a damaged product this is not our responsibility. If you are completely dissatisfied with your experience with us then please get in touch on our Contact Us page and we will try to resolve any issues that you have.

We will always post your purchases the day before you want them to arrive as royal mail aims to deliver within 24hrs however if your order arrives later than this then we apologise however we are not responsible and it is likely that your delivery will arrive later that day or the following day. We do offer a guaranteed delivery option upon check out.

Tracking

After we have dispatched your order you will receive an email with an update on your order, this will include your tracking code, you can view the status of your order via your My Account page or if you would like to check the status of your order via Royal Mail’s website please Click Here.

Questions

We are more than happy to answer any questions that you may have, Click Here to visit our Contact Us page.

 

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